COAST BED & BREAKFAST
Terms & Conditions
We look forward to welcoming you. When you make your booking you are entering into an agreement with us. Please read our terms and conditions of booking below.
Arrival and Departure
Check in is available from 3.30pm to 8.30pm. Check-in times outside of these times must be confirmed with us prior to arrival.
We ask that you please vacate your room by 10.30am on the morning of departure.
Please note the cancellation policy before committing to a reservation.
In order for us to confirm a reservation, credit/debit card details are required to secure your booking. No payment is taken from the card at this time unless you ask us to.
Cancellation by the Guest
We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.
In the event of a cancellation up to 48 hours prior to the scheduled date of arrival no charge will be made.
If you cancel your reservation within 48 hours of the scheduled date of arrival or fail to arrive you will be responsible to a charge equivalent to the total reservation price.
We take all bookings in good faith, as we are unable to judge reasons for change, cancellation or non-arrival. Guests are reminded that no exceptions to the above conditions will be made and that any booking made with Coast Bed and Breakfast (verbal or written) forms a legally binding contract. For this reason we advise that you take out a suitable insurance product to cover against unexpected costs such as cancellation fees. In addition, we may take legal action, through the Courts, to recover any outstanding debts.
Cancellation by Us
Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another local bed and breakfast of the equivalent or similar standard. Should this establishment be more expensive than Coast Bed and Breakfast, we will pay the difference for the first night of your stay. Our liability will not extend beyond these conditions.
Change of Room
If a booking is taken out for a specific room and the room reserved is required to meet a specific guest need, or rendered unusable via circumstances beyond our control, we reserve the right to transfer the booking to an alternative room of similar quality and will advise this as soon as reasonably possible.
Damages and Breakages
Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur, especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for small breakages, but we reserve the right to charge for repairs, making good and item replacements if the damage is significant.
You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you when you check-in. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at £30.00 per set, and we reserve the right to charge for all external lock and security key replacements.
We do not accept any liability for any damage, loss or injury to you or any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.
We are happy to return items that have been left following departure. However, there will be a minimum charge of £5.00 to cover postage and packaging.
We reserve the right to charge for missing items, eg dressing gowns will be charged at £50 per gown, payment taken from card details.
Payment is normally due between arrival and the morning of departure, and we accept the following charge, credit and debit cards; American Express, Debit MasterCard, Delta, Electron, Maestro, MasterCard, UK Maestro and Visa, as well as cash.
We regret that children aged five or under cannot be accommodated at Coast Bed and Breakfast.
Pets are not permitted, assistance dogs are welcome by prior arrangement.
We reserve the right to change our prices at any time. This does not affect bookings already made.
Smoking (and vaping) are NOT permitted within any part of Coast Bed and Breakfast. Please note that offending guests may be asked to leave immediately and will be liable for professional cleaning of any rooms. They will also be liable for the outstanding balance of nights booked, or for revenue lost until the room can be re-let. We reserve the right to notify the police if an individual has smoked in any part of Coast Bed and Breakfast.
Coast Bed and Breakfast reserves the right, at its discretion, to terminate, without notice, an individual’s stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non-compliance of our non-smoking policy may constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.
We reserve the right to amend these terms and conditions at any time.
We reserve the right to assign or sub-contract any of our rights and obligations under this agreement without notice to you.
If any provision of this agreement is found to be unenforceable by a court of competent jurisdiction, the other provisions shall nevertheless remain in full force and effect.
This agreement is governed by the laws of England and the parties hereto submit to the non-exclusive jurisdiction of the English courts.